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Paulette A. Norman
Vice President

Paulette Norman, Vice President of Marsh Affinity Group Services, oversees the Special Risk Unit, which includes the ExpoPlus Plan. Her professional experience includes 16 years exclusively with the ExpoPlus program, which was started by Albert H. Wohlers & Co. in 1979 and has since grown to an industry-leading insurance product through excellent customer support and a dedicated, knowledgeable staff. A recognized expert in the field of event cancellation insurance and an active member in multiple industry-leading organizations, Norman has participated as both speaker and exhibitor at numerous conferences and association gatherings for meeting organizers/planners. Working with many large and small clients from trade show organizers to nonprofit associations, she has acquired a knowledge base to meet the unique needs of the diverse client groups throughout the meeting and exhibition industry.
Question List
From Sarah in Atlanta, GA on 5/28/2008

Q. I want to purchase cancellation insurance for a series of regional events we’ll be hosting in the next few years, but I’m not sure what to look for. Does the show's destination affect the coverage? Can you provide some tips to help steer me in the right direction?

A. Answered on 5/28/2008.
You should look for an all-risk, comprehensive event cancellation policy. The coverage won't be affected by the show destination/location. However, your premium will be adjusted by risk exposure. For example, an event held in Florida during hurricane season or Boston during the winter might be considered more at risk than one held in Chicago in the spring. To find out more, including how to apply for the "Expoplus Event Cancellation Insurance Policy," visit www.Expoplus.net.


From Karen in Los Angeles, AL on 2/5/2007

Q. My event rotates between Detroit, Chicago, St. Louis and Kansas City, MO, each year. I’ve purchased cancellation insurance for the past 15 years, but I’ve never actually needed it. Am I spending unnecessary money each time?

A. Answered on 2/5/2007.
No, you aren’t throwing away money by protecting your event against a future possible risk. The cost of cancellation insurance is minimal compared with the potential loss you could suffer if you aren’t properly protected.

Consider this scenario:

Let’s say you schedule an event in Detroit during February. You expect to spend up to $400,000 to produce the event, with an anticipated net profit of $100,000. But a blizzard hits Detroit the day of your show, and you have to cancel.

If you didn’t purchase cancellation insurance, not only would you lose the $100,000 of anticipated net profit, but you also could still incur up to 50 percent of your anticipated expenses. Potential loss: $300,000. For a fraction of that loss, you could insure your profit and expenses.

I would never recommend going without insurance, but there are a couple things you can do to perhaps reduce your insurance expenses and still get excellent protection.

1. Purchase cancellation insurance as far in advance as possible. Insurance costs are cyclical. In fact, they’re half what they were five years ago. You may be able to save by purchasing the insurance well in advance of your actual event.

2. Consider the timing and location of events. Especially for the four cities mentioned, the risk of a potential cancellation is greater during the winter, so your insurance will be more expensive. If possible, consider moving your event to the spring, summer or fall.

Legal disclaimers:
This forum is for information and discussion purposes only. It should not be used as a substitute for professional advice from business advisors who know your individual business. We do not guarantee the accuracy, reliability or completeness of any information provided by this forum.

The answers and opinions provided by this industry expert do not necessarily reflect the opinions or policies of EXPO magazine or Ascend Media LLC, nor is an endorsement of this company’s products or services implied.

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